Thank you for your order and thank you for your patience.  We send 5 emails throughout the Imaginables process, including updates on everything from Initial Design to Final Shipment (with tracking number). If it's been more than a week since your order and you have not received any update emails, please let us know by submitting a customer support ticket above.


As a friendly reminder, our current estimated turnaround time for newly placed orders is always available at the bottom of http://imaginables.crayola.com for your reference.